SHIPPING PACKING QKN & SONS painstakingly packs each item with the greatest protection and care, with superior insulation and waterproofing. Our packing technique is guaranteed to eliminate any kind of damage to our products. SHIPPING QKN & SONS exclusively uses DHL Courier Service to ensure that our customer recieves their products quickly, safely and without damage. DHL Shipping may take anywhere from 2-6 working days depending on the availability of delivery on weekends in certain countries. CERTIFICATION FEE Certain countries require a Wood Cerification Document for instruments made of wood to verify that the product is free of insects which may infest their country's forests. For a small fee, a Wood Certification Document will be provided by QKN & SONS for countries such as Australia and New Zealand. OUR GUARANTEE In an extremely rare case, if you have received our QKN & SONS product which has sustained any sort of damage while in transit, please let us know promptly and we will ensure that the product is replaced.